About Ipower Web Hosting
Founded in 2001, Ipower Web Hosting has established itself as a leader in the web hosting industry, providing a comprehensive suite of online services for small and medium-sized businesses worldwide. The custom control panel, vDeck, offers access to more than 200 tools, features, and services, giving customers a wide selection of web hosting applications available.
Some Quick Facts About Ipower Web Hosting
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Focusing on Customers
At IPOWER, customers aren’t faceless numbers. They know them; They listen to them; they implement changes based on their feedback. Th “Customer Experience” team conducts monthly surveys and focus groups to monitor customer satisfaction and find out how they can improve. They perform usability testing on tools, with real customers, during the development process. The hosting platform helps ensure that our customers’ websites and email are hosted in an environment that is as secure and reliable as possible.
When a company becomes as successful as IPOWER, it’s easy to become complacent. They don’t let that happen. We’re constantly looking for newer and better ways they can serve our customers. They leverage our position within the industry to forge strong partnerships with industry giants, such as Google, Yahoo!/Bing, WordPress, ShopSite and Facebook.
IPOWER’s Advanced Technology
IPOWER utilizes two data centers in the Boston, MA area. Combined, they occupy over 2400 square feet of space, comprised of thousands of servers and multiple Petabytes of storage. Both data centers:
- Are equipped with 24×7 security
- Run on N+1 power (both A/C and D/C)
- Have the same network architecture and equipment
The solid, secure network infrastructure is comprised of a pooled server environment, which gives virtually any server on network the ability to access Web site files when a request occurs. This means that the first machine available will be the one to serve a customer’s Web pages, giving customer sites faster loading times and fewer service interruptions than traditional hosting infrastructures.
The front-end network consists of redundant routers connecting to the world over multiple providers using BGP.
Site data is parsed by our load balancers and is then managed by our high quality servers, which are split into application pools (Web, FTP, incoming mail, etc.). This type of architecture allows us to customize each machine to the service it performs, which means more density per box, and ultimately, faster and more reliable services. No pool lives entirely on one rack. Therefore, even the loss of a rack’s switch or its power will not take that service pool down.
The network-attached storage enables any machine to access a customer’s data. Every machine is clustered with another identical machine that will seamlessly take over if the primary unit crashes. These units are also backed up to another set of storage units that have a mirror copy of the data in case of disk failure in the primary units.
Contacting IPOWER Support
The friendly phone support team is available to help you between 7 a.m. and 12 a.m. Eastern Time, seven days a week. They look forward to hearing from you! The 24/7 support team is available to assist you with your domain, hosting and online presence needs.
They know you’re busy, so they provide you with a number of options for you to contact. From phone, chat, to online form submission, our friendly and knowledgeable staff is waiting to hear from you. All contacts will be responded to by the same means they are received.