About Strato Web Hosting
Strato Web Hosting is the reliable web host for everyone who wants to be successful online. They make web hosting fair and easy – at the best price and without unnecessary frills.
The product range extends from domain, mail, website and server to online marketing tools and Germany’s largest cloud storage, HiDrive. The complete packages include flexible contract terms, a 30-day money-back guarantee and customer service that has won seven awards.
Founded in 1997, STRATO is one of the largest web hosting providers in the world with over 4 million domains and more than 2 million customers. STRATO employs around 500 people and operates two TÜV certified data centers with over 70,000 servers in Berlin and Karlsruhe. STRATO AG is a company of the United Internet Group.
Some Quick Facts About Strato Web Hosting
|Hosting Name||STRATO Web Hosting|
|Price Start From||$4.19 – $19.23|
|Call Support||030 – 300 146 21|
|Email Support||[email protected]|
|Official Website||Click Here To Visit|
Security and availability are the central requirements in our two high-performance data centers. They have voluntarily committed ourselves to the highest standards in terms of data protection and security – in addition to the strict legal requirements that apply in Germany. The data from around four million websites and more than 60,000 servers is stored in data centers as securely as in a safe.
Hosted in Germany
With, you can be sure that your data is not on just any server abroad.
Your data will only be stored in two high-security data centers in Germany. They are therefore protected by the German data protection law – one of the strictest in the world.
Strato Web Hosting security and availability of your data is confirmed by the independent TÜV certification according to DIN ISO 27001. This certification also includes numerous security measures in the IT infrastructure itself, in the secondary technology and in the process chain. STRATO has been certified according to ISO 27001 every year since 2004. Normally, only companies with critical databases such as banks and insurance companies can be certified according to ISO 27001.
- Data mirroring between both data centers
- Battery-backed, uninterruptible power supply
- Emergency power generators for autonomous operation
- Modern laser fire detectors and extinguishing gas
Pioneering in climate protection
As a company, Strato Web Hosting is climate-neutral. That means: They offset all CO₂ emissions through climate protection projects. In this way, they remain at the forefront when it comes to sustainability. They have been operating our data centers with 100% green electricity since 2008. They have set ourselves even higher goals for the future: between 2022 and 2024, we aim to reduce carbon footprint by a total of 12%. More information on project page climate neutrality .
STRATO Customer Care
It doesn’t matter whether it’s about choosing the right web hosting package or server administration, the more than 150 professionally trained service employees at STRATO AG always take care of the more than 1.8 million wishes of their customers quickly and friendly.
STRATO deliberately located its customer service in the Berlin company headquarters. In this way, communication channels are kept short: On the one hand, the service staff is informed about new products as quickly as possible, on the other hand, they can pass on customer opinions directly to the product management and thus incorporate them into further developments.
Regular training courses ensure that the Strato Web Hosting service team consistently looks after customers in a friendly and competent manner. Independent quality tests regularly confirm this as part of comprehensive quality assurance measures.
This includes, for example, call recordings and analyzes as well as a systematic and continuous customer satisfaction survey across all support channels (telephone, email, chat). After each service contact, customers have the opportunity to submit a rating.
Depending on the selected support channel, the survey contains a maximum of 11 questions about the customer’s satisfaction with the company, the product and the service contact made. The quality assurance measures are based on 6 satisfaction dimensions:
Customer satisfaction with STRATO AG and the products
- Dimension 1: product quality
- Dimension 2: Process quality
- Dimension 3: Corporate quality